Troubleshooting

Running into a problem? You’re in the right place. This section covers the most common issues people hit with PT Tracker and how to fix them quickly.

Common topics

• App issues — Crashes, freezes, slow performance, and how to clear your cache.
• Sync & data — Workouts not syncing, data conflicts between devices, and missing entries.
• Nutrition & food search — Search not finding foods, barcode scanner problems, and adding custom entries.
• Account & subscription — Password resets, cancelling your subscription, restoring purchases, and deleting your account.

Before you troubleshoot

Most issues can be resolved by checking a few basics first:

1. Update the app — Make sure you’re running the latest version of PT Tracker from the App Store or Google Play.
2. Check your connection — Many features require an internet connection to sync data. Try switching between Wi-Fi and mobile data.
3. Restart the app — Close PT Tracker completely (swipe it away from your recent apps) and reopen it.
4. Restart your device — A simple restart fixes more problems than you’d expect.

Still stuck?

If you’ve worked through the relevant troubleshooting guide and the problem persists, we’re here to help. Visit the contact page with a description of the issue, what you’ve already tried, and your device model and OS version. We aim to respond within 24 hours.